What it does
WeKall is a cloud AI communications platform for businesses. It unifies voice, WhatsApp, SMS, and contact center workflows with transcription, automation, and CRM integrations.
Best fit for
Teams that need cloud voice, WhatsApp-enabled omnichannel communication, and AI-assisted sales, support, or collections.
Watch out for
The site shows plans only by demo/sales contact, with no printed pricing.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 5/12
- ✓Omnichannel inboxOmnichannel voice, WhatsApp, SMS, Instagram, Telegram, web chat
- ✓Voice / call centerCloud calling and contact center solutions
- ✓Chatbot / AI agentMessenger Hub includes bots; Vicky AI automates tasks
- ✓Call recording & QACall recording, transcription and analysis are included
- ✓Contact-center analyticsAdvanced reports, dashboards and real-time wallboards
Mexico fit 2/6
- ✓WhatsApp integrationWhatsApp Business is part of Messenger Hub and plans
- ✓Support in SpanishSpanish-language site with support channels listed
Platform 4/7
- ✓Web appWeb app and web chat are offered
- ✓iOS appBusiness Phone includes iOS mobile app
- ✓Android appBusiness Phone includes Android mobile app
- ✓WebhooksEnterprise includes API Webhooks
Support 4/7
- ✓Live chat supportSupport by chat is listed
- ✓Phone supportSupport by phone is listed
- ✓Email supportSupport by email is listed
- ✓24/7 supportSome plans include 24/7 support
Security & compliance 1/7
- ✓Roles & permissionsAccount manager plus 8x5 or 24/7 support by plan
Plans & pricing
| Engage 360 Professional | Quote | Advanced reports, real-time wallboard, dedicated account manager, 24/7 support, 6-month call recording retention |
|---|---|---|
| Engage 360 Enterprise | Quote | Advanced productivity reports, real-time wallboard, dedicated account manager, 24/7 support, Salesforce integrations and API webhooks, 6-month call recording retention |
| Engage 360 Custom | Quote | Custom configuration and integrations, tailored dashboards, extended recording storage, dedicated account manager and 24/7 support |
| Business Phone Professional | Quote | Predefined reports, 3-month call recording retention, WhatsApp and Click2Dial Chrome integration, web and mobile app, 8x5 phone/chat/email support |
| Business Phone Enterprise | Quote | Web and mobile app, IP phone support, 6-month call recording retention, CRM integrations, unlimited ACD levels, dedicated account manager, 8x5 phone/chat/email support |
| Business Phone Custom | Quote | Combines Professional and Enterprise features, advanced custom integrations, extended retention and storage, 24/7 support |
| Vicky AI Professional | Quote | Advanced speech recognition, sentiment analysis, multilingual interaction, human-in-the-loop transfer, 1-month recording retention, external integrations, up to 5 simultaneous calls |
| Vicky AI Custom | Quote | Customized minutes, languages, voice models, sentiment analysis, reporting and scalable support |
The site says to contact sales and shows no printed prices. source ↗
Customers & figures it publishes
CarvajalHabi
“One article says a company lost 28% of customers after poor communication.”
“A blog case says a construction company increased collections from 5% to 14%.”
As stated on the vendor’s own site; not audited by Sellado.
Reviews
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