Botmaker
AI agents for WhatsApp, Instagram, web chat, and voice
What it does
LATAM conversational platform for building AI agents across WhatsApp, Instagram, webchat, email and voice; states presence in Brazil, Argentina, Colombia, Mexico and the US.
Best fit for
Teams that want an AI-driven omnichannel platform for WhatsApp, web, voice, and live chat.
Watch out for
Public pricing is monthly in USD, and some onboarding/support details vary by plan.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 4/12
- ✓Omnichannel inboxOne platform, all channels.
- ✓Voice / call centerAI Agents for Voice and callbots.
- ✓Chatbot / AI agentThe platform for building AI agents.
- ✓Contact-center analyticsDashboard & Analytics is listed.
Mexico fit 1/6
- ✓WhatsApp integrationConnect chatbot to WhatsApp.
Platform 1/7
- ✓Web appPlatform accessible on the web.
Support 6/7
- ✓Live chat supportSupport via chat and support bot.
- ✓Phone supportPhone support mentioned for onboarding.
- ✓WhatsApp supportAdvisor contact via WhatsApp.
- ✓Email supportSupport by email is listed.
- ✓Onboarding / implementationA consultant helps set up your bot.
- ✓Training / academyBotmaker Academy offers free courses.
- ◐24/7 supportService hours are business hours for self-service.
Plans & pricing
| Standard | USD 149/mo · up to 3,000 conversations; 10 agents | Up to 300 free initial conversations; unlimited bots |
|---|---|---|
| Scale | USD 249/mo · up to 5,000 conversations; 20 agents | Up to 300 free initial conversations; unlimited bots |
| Pro | USD 499/mo · up to 10,000 conversations; 50 agents | Up to 300 free initial conversations; unlimited bots |
| Enterprise | Quote | Unlimited conversations; customized agents |
Opening a Botmaker account is free; WhatsApp Business Platform has a $99 fee. source ↗
Customers & figures it publishes
“Thousands of companies in more than 40 countries use Botmaker.”
“1,247 active conversations now.”
“Average CSAT is 4.9/5.”
“Botmaker can multiply response speed by 9x.”
As stated on the vendor’s own site; not audited by Sellado.