Assertive Business
Multichannel software for call centers and WhatsApp chatbots
What it does
Call-center software (Assertive Contact) with predictive dialer, real-time monitoring, call recording and reports, plus an AI-enabled WhatsApp chatbot.
Best fit for
Contact centers wanting a Spanish-language, web-based multichannel platform with chatbot, predictive dialer, and monitoring.
Watch out for
The site shows no public pricing and gives little technical detail beyond feature names.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 8/12
- ✓Ticketing“Mesa de Ayuda” for requests and incidents
- ✓Omnichannel inbox“software multicanal” for call centers
- ✓Voice / call centerCall center software for voice operations
- ✓Outbound dialer“Marcador Predictivo” is listed
- ✓Chatbot / AI agentChatbot uses WhatsApp Business API and AI
- ✓Call recording & QA“Automatic recording” and agent evaluation
- ✓Smart routingDirects customers to the right person/channel
- ✓Contact-center analyticsReal-time monitoring and reports are listed
Mexico fit 1/6
- ✓WhatsApp integrationMentions WhatsApp and WhatsApp Business API
Platform 1/7
- ✓Web app“Acceso Web” from any internet-connected device
Support 3/7
- ✓Phone supportPhone number shown on contact page
- ✓Email supportContact email shown: ventas@assertivebusiness.com
- ✓Training / academy“Get a free demo”
Plans & pricing
Only a free demo is mentioned; no prices are shown. source ↗
Reviews
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