What it does
Colombian cloud contact-center and omnichannel platform with AI; lists a Mexico City office on Paseo de la Reforma 250.
Best fit for
Teams that want a modular Spanish-language omnichannel contact center with voice, WhatsApp, AI, and real-time QA/analytics.
Watch out for
Pricing is quote-based and the page does not show public tiered prices.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 9/12
- ✓Omnichannel inboxOmnichannel conversations with voice, chat, social and WhatsApp.
- ✓Voice / call centerCloud contact center for inbound and outbound calls.
- ✓IVRIt mentions sophisticated IVRs for routing.
- ✓Outbound dialerPredictive/progressive dialing is listed.
- ✓Chatbot / AI agentConversational agents, chatbots and voicebots based on GenAI.
- ◐Knowledge baseWVX CRM adds contextual history, but no KB is named.
- ✓CSAT / surveysIt tracks and improves CSAT and NPS.
- ✓Call recording & QAVOC & QA transcribes, analyzes and evaluates interactions.
- ✓Smart routingOmnichannel routing and intelligent routing are stated.
- ✓Contact-center analyticsManager analytics in real time and VOC insights are mentioned.
Mexico fit 2/6
- ✓WhatsApp integrationWhatsApp Conversations is a named product/channel.
- ✓Support in SpanishSite and support content are in Spanish.
Platform 2/7
- ✓Web appWeb contact-center platform and web chat are described.
- ✓Public APIA Developers portal APIs is listed.
Support 3/7
- ✓Email supportSupport contact email is shown on the site.
- ✓Onboarding / implementationPost-sale support includes implementation and optimization.
- ✓Training / academyWVX Academy and capacitación are mentioned.
Plans & pricing
The site says pay-as-you-go and asks to request a quote. source ↗
Customers & figures it publishes
“Integrates with more than 1,000 platforms.”
“Executes actions through more than 20,000 operational tools.”
“Reduces average resolution time by 40%.”
“Increases CSAT and NPS by 35%.”
“Improves First Call Resolution by 50%.”
As stated on the vendor’s own site; not audited by Sellado.
Reviews
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