What it does
Colombian IT service management / service desk software vendor with direct presence across LATAM including a Mexico City office.
Best fit for
IT teams and service organizations that need an ITIL-aligned service desk with self-service, knowledge base, integrations and enterprise service management.
Watch out for
The site does not show public pricing, so you need a demo or quote.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 7/12
- ✓TicketingITSM with help desk, incidents, changes and problems.
- ✓Chatbot / AI agentMentions ChatBot and AI self-service.
- ✓Knowledge baseKnowledge base for self-service and case resolution.
- ✓SLAsTeams connector sends SLA notifications.
- ✓CSAT / surveysIncludes satisfaction surveys.
- ✓Smart routingSmart assignment for field technicians.
- ✓Contact-center analyticsQuery Manager offers dashboards and service analytics.
Mexico fit 1/6
- ✓Support in SpanishSpanish-language site with support pages.
Platform 3/7
- ✓Web appUser portal offered as web and mobile.
- ✓Public APIIntegration Center uses REST APIs.
- ✓WebhooksIntegration Center orchestrates webhooks.
Support 2/7
- ✓Onboarding / implementationOffers demos, training and certification.
- ✓Training / academyHas Aranda Academy for training and certification.
Security & compliance 1/7
- ✓SSO / SAMLMicrosoft 365 integration includes SSO.
Plans & pricing
Site asks users to request a demo; no prices shown. source ↗
Customers & figures it publishes
“1,000+ integrations available.”
“10 Aranda products connected.”
“No third-party iPaaS required.”
“Certified for 15 ITIL 4 practices.”
“PinkVERIFY certified for 11 ITSM practices.”
As stated on the vendor’s own site; not audited by Sellado.
Reviews
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