Microvoz
Omnichannel AI-powered customer service and sales software
What it does
Omnichannel contact-center suite (chatbots, hybrid CRM, predictive dialers, RPA) with offices across seven LATAM countries; LinkedIn lists headquarters in Mexico City.
Best fit for
Companies that need an all-in-one omnichannel contact center with AI, mass outreach, QA and 24/7 support.
Watch out for
The site does not publish public pricing or detailed technical specs.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 9/12
- ✓TicketingSystem of tickets is listed.
- ✓Omnichannel inboxOmnichannel solution with chat, email, call and social channels.
- ✓Voice / call centerCall center / voice software is listed.
- ✓IVRLists inbound and outbound IVR.
- ✓Outbound dialerPredictive dialers and mass calling are described.
- ✓Chatbot / AI agentChatbots are listed among products and solutions.
- ✓CSAT / surveysMass surveys and questionnaires are mentioned.
- ✓Call recording & QAQuality control QA and sentiment analysis are listed.
- ✓Contact-center analyticsBI analytics and real-time metrics are mentioned.
Mexico fit 2/6
- ✓WhatsApp integrationMass WhatsApp sending with Meta official API is described.
- ✓Support in SpanishWebsite and support content are in Spanish.
Support 2/7
- ✓Onboarding / implementationOffers turnkey implementation and training.
- ✓24/7 supportStates 24/7 support.
Plans & pricing
Demo and try-without-risk are offered; no public prices shown. source ↗
Customers & figures it publishes
Sotel Group
“Operating in more than 15 countries.”
“Founded / rewriting customer service rules since 2004.”
“Customer says it grew from 20 to 100 positions.”
As stated on the vendor’s own site; not audited by Sellado.
Reviews
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