What it does
Colektia provides AI infrastructure for digital collections and debt recovery. It automates omnichannel outreach, prioritization, negotiation, and reporting for large finance, telecom, fintech, and retail operations.
Best fit for
Teams that want AI-driven collections automation for banks, fintechs, retail, and telecom.
Watch out for
No public pricing is shown; the site pushes demos and expert calls.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 4/12
- ✓Omnichannel inboxAutomated omnichannel messaging via WhatsApp, email and SMS.
- ✓Voice / call centerThe integration page says the agent manages voice.
- ✓Smart routingPredictive scoring prioritizes accounts and assigns resources.
- ✓Contact-center analyticsDashboards and speech analytics are described.
Mexico fit 1/6
- ✓Support in SpanishWebsite and support content are available in Spanish.
Platform 1/7
- ✓Public APIIntegration page offers an API Rest option.
Support 2/7
- ✓Email supportContact email shown: hola@colektia.com.
- ✓Onboarding / implementationDedicated CSM from day one and onboarding support are described.
Security & compliance 3/7
- ✓Two-factor authenticationSecurity page mentions multi-factor verification.
- ✓Roles & permissionsAccess is limited by role and minimum privilege.
- ✓ISO 27001ISO 27001 is listed among standards.
- ◐Audit logMentions periodic audits, not a user-facing audit log.
Plans & pricing
Site asks to request a demo; no public pricing shown. source ↗
Customers & figures it publishes
“Up to 25% increase in portfolio recovery.”
“Up to 30% lower operating costs.”
“More than 7 years of development in LatAm.”
“Presence in 11 Latin American countries.”
“Integration in 3–5 business days.”
As stated on the vendor’s own site; not audited by Sellado.