Nuxiba
Omnichannel contact center with AI, WhatsApp and virtual agents
What it does
Contact-center software vendor (Centerware Kolob omnichannel platform, AI virtual agents, WhatsApp) headquartered in Benito Juárez, CDMX per its LinkedIn, sold directly and through carriers.
Best fit for
Carriers that want to add a cloud omnichannel contact-center offering with AI, WhatsApp, and analytics.
Watch out for
The site does not publish standard pricing; plans are customized by volume and scope.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 7/12
- ✓Omnichannel inboxOmnichannel contact center: calls, WhatsApp, SMS, email, chat.
- ✓Voice / call centerBuilt to operate contact centers with calls.
- ✓IVRIncludes advanced IVR.
- ✓Outbound dialerMentions predictive dialers.
- ✓Chatbot / AI agentVirtual Agent with AI conversational automation.
- ✓Smart routingDynamic assignment is mentioned.
- ✓Contact-center analyticsAdvanced analytics, speech analytics and real-time metrics.
Platform 1/7
- ✓Web appCloud platform and web access implied by the site.
Support 1/7
- ✓Onboarding / implementationMentions agile implementation and onboarding to carrier operations.
Plans & pricing
No public prices; plans are adjusted by carrier volume and scope. source ↗
Customers & figures it publishes
“Up to 52% more effective calls.”
“40% lower operating costs.”
“2.5 billion active WhatsApp users.”
“98% message open rate.”
“45% increase in conversion with instant messaging.”
As stated on the vendor’s own site; not audited by Sellado.