Sellia
AI omnichannel inbox for WhatsApp, Instagram, and more
What it does
Conversational platform that unifies WhatsApp, Instagram, Messenger, Telegram and web chat in one inbox with AI automation, bulk WhatsApp campaigns and analytics.
Best fit for
Teams that want a Spanish-language omnichannel inbox for WhatsApp-centric sales, support and marketing with automation and real-time metrics.
Watch out for
Pricing is split into USD licenses plus separate usage charges for AI and WhatsApp, so costs depend on consumption.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 4/12
- ✓Omnichannel inbox“Bandeja Omnicanal” with 5 channels, 1 inbox.
- ✓Chatbot / AI agent“Chatbots, flujos, IA” and bot replies instantly.
- ✓Smart routingMessages are routed automatically to the right agent.
- ✓Contact-center analyticsReal-time metrics: FCR, TTR, CSAT and reports.
Mexico fit 3/6
- ✓WhatsApp integrationWhatsApp broadcasting and WhatsApp inbox are listed.
- ✓Prices / billing in MXN“En México se pagan en MXN” and MX$ prices shown.
- ✓Support in SpanishThe site and support content are in Spanish.
Platform 1/7
- ✓Web appWeb product with login, demo and a web inbox.
Support 3/7
- ✓Phone supportPrivacy notice mentions telephone contact.
- ✓WhatsApp supportCTA says “Hablar por WhatsApp”.
- ✓Email supportPrivacy notice says contact can be by email.
Plans & pricing
| Free | Free | 1 active channel; 50 flow steps; 500 flow runs/month; 500 broadcast messages/month |
|---|---|---|
| Pro Admin | USD 86/mo · per license | 4 active channels; unlimited flow runs; unlimited reports; WhatsApp API unlimited |
| Pro Agent | USD 43/mo · per license | 4 active channels; unlimited flow runs; unlimited reports; WhatsApp API unlimited |
| Enterprise Admin | USD 144/mo · per license | Unlimited channels, steps and executions; dedicated advisor |
| Enterprise Agent | USD 72/mo · per license | Unlimited channels, steps and executions; dedicated advisor |
| AI account | USD 149/mo · separate AI account | Own AI account |
Licenses are priced in USD; in Mexico they are paid in MXN. AI and WhatsApp usage are separate. source ↗
Customers & figures it publishes
“300+ companies in LATAM”
“+452M conversations managed”
“98% open rate for WhatsApp broadcasts”
“3x sales shown in the before/after example”
“99% resolution time improvement shown in the example”
As stated on the vendor’s own site; not audited by Sellado.