What it does
Mexican CX technology firm (CDMX and Monterrey) offering its own Murphy contact-center software, visual IVR and voicebots alongside Genesys Cloud implementations.
Best fit for
Companies looking for a Spanish-language, AI-assisted contact-center platform with omnichannel, voice and IVR capabilities.
Watch out for
The site does not show public pricing and much of the detail is presented as demos or service descriptions.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 6/12
- ✓Omnichannel inboxUnified multichannel contact platform.
- ✓Voice / call centerVoice inbound/outbound is listed.
- ✓IVRIVR is listed among modules/integrations.
- ✓Chatbot / AI agentChatbots and voicebots are named.
- ✓Smart routingPhone routing and monitoring are described.
- ✓Contact-center analyticsMetrics, dashboards and reports are shown.
Platform 1/7
- ✓Public APIIt says it has an open API.
Support 5/7
- ✓Phone supportPhone number is provided for contact.
- ✓Email supportEmail addresses are provided.
- ✓Onboarding / implementationImplementation services are described.
- ✓Training / academyProactive support and certified engineers are mentioned.
- ✓24/7 supportHelp desk 24x7 is stated.
Plans & pricing
Demo/quote only; no prices shown. source ↗
Customers & figures it publishes
“36 years of innovation back them.”
“More than 10,000 customers in about 100 countries.”
“Processes 130M+ interactions in a normal week.”
As stated on the vendor’s own site; not audited by Sellado.
Reviews
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