SSelladoby BobWork

Fonema

AI voice and text agents for call centers

Founded in MexicoAI voice agents / IVR replacement

What it does

AI voice and text agents that answer and place calls and handle WhatsApp/web chat for call centers, sales and collections; can replace an IVR and connect to CRMs via API.

Best fit for

Teams that need AI voice agents for sales, collections, and customer support across voice and messaging channels.

Watch out for

Public pricing is usage-based, and larger-volume plans require talking to sales.

Confirmed features

Only what the vendor’s own site states. Anything not listed is unconfirmed.

Core features 4/12

  • ✓Omnichannel inboxManages voice, WhatsApp, SMS and web chat from one platform.
  • ✓Voice / call centerVoice agents for call center, sales and collections.
  • ✓IVRReplaces your IVR and answers calls.
  • ✓Chatbot / AI agentAgents of voice and text for WhatsApp, chat and email.

Mexico fit 1/6

  • ✓WhatsApp integrationAgents handle WhatsApp conversations.

Platform 3/7

  • ✓Web appDashboard and web chat widget are mentioned.
  • ✓Public APIAPI Docs, REST API and create agents by API.
  • ✓WebhooksMentions call webhooks.

Support 1/7

  • ✓Onboarding / implementationAssisted implementation is listed in pricing.

Plans & pricing

StarterUSD 0/mo · per minuteUp to 20K min/month
GrowthUSD 0/mo · per minute20K to 50K min/month
ProUSD 0/mo · per minute50K to 100K min/month
ScaleUSD 0/mo · per minute100K to 500K min
Call centerUSD 0/mo · per minute500K to 1M min
Call center growthUSD 0/mo · per minute1M+ min

Usage-based pricing; larger plans say 'contact sales'. source ↗

Customers & figures it publishes

“Attends calls 24/7.”

“10K contacts in 1 hour.”

“More than 30 languages.”

“+40% customer satisfaction.”

“Starts in 5 minutes.”

As stated on the vendor’s own site; not audited by Sellado.

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