What it does
Mexico City SaaS platform for running NPS and customer-satisfaction surveys at point of sale or remotely across multiple channels, with BI reporting.
Best fit for
Companies that need custom NPS and customer satisfaction surveys with multichannel collection and analysis.
Watch out for
Pricing is custom and the site does not show standard plans or public rates.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 2/12
- ✓CSAT / surveysOffers NPS and customer satisfaction surveys.
- ◐Smart routingMentions multichannel access, not inbox routing.
- ✓Contact-center analyticsMentions analysis of results and dashboards/reporting.
Mexico fit 1/6
- ✓Support in SpanishSpanish website and contact/support info in Spanish.
Platform 2/7
- ✓Web appDescribed as a SaaS platform with access to a platform.
- ✓Android appMentions an Android application for tablet surveys.
Support 4/7
- ✓Phone supportLists phone number 55 5257 3788.
- ✓Email supportProvides contact@feedboxcem.com for contact.
- ✓Onboarding / implementationSays the team helps with installation and programming.
- ✓Training / academyOffers advice through the survey process and analysis.
Plans & pricing
Custom pricing; says there are no fixed prices. source ↗
Customers & figures it publishes
ConverseICONN
As stated on the vendor’s own site; not audited by Sellado.
Reviews
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