What it does
Chilean omnichannel conversational platform and official Meta BSP with AI agents and a unified inbox; expanded to Mexico in 2017-18.
Best fit for
LATAM companies that want a Spanish-language omnichannel inbox with WhatsApp and AI automation.
Watch out for
The site does not publish standard pricing, and WhatsApp Business API costs are separate from the platform.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 4/12
- ✓Omnichannel inboxOmnichannel platform unifies channels in one inbox.
- ✓Chatbot / AI agentMentions intelligent chatbots and IA agents.
- ✓Smart routingUnifies teams and manages conversations with full context.
- ✓Contact-center analyticsHas 'Analytics and Reports' and real-time metrics.
Mexico fit 2/6
- ✓WhatsApp integrationUses WhatsApp Business API and supports WhatsApp chats.
- ✓Support in SpanishWebsite and support claims are in Spanish for LATAM.
Platform 1/7
- ✓Web appDescribed as a web platform/inbox.
Support 1/7
- ✓24/7 supportClaims 24/7 support in LATAM.
Security & compliance 1/7
- ✓ISO 27001States ISO 27001 certification.
- ◐Audit logMentions 'total trazabilidad' for conversations.
Plans & pricing
The site asks users to request a free demo; no public tier prices shown. source ↗
Customers & figures it publishes
Go AssistanceStarkenBanco CiudadWeTALK
“+800 companies in LATAM”
“+40M conversations per month”
“+1000 simultaneous bots”
“10 years in the market”
“+130 official partners”
As stated on the vendor’s own site; not audited by Sellado.
Reviews
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