What it does
Condo-management software for communication, online payments, security and reporting; reports 3,000+ condominiums in 13 LATAM countries.
Best fit for
Condo and residential managers who want one platform for dues, communication, security, and reporting.
Watch out for
The site is focused on condo/residential management, not broader real-estate use cases.
Confirmed features
Only what the vendor’s own site states. Anything not listed is unconfirmed.
Core features 2/12
- ✕Real-estate CRMNo real-estate CRM is described.
- ✕Agency websiteNo agency website product is described.
- ✓Property / HOA managementFor condo and residential management.
- ✓Rent / fee collectionAutomates dues collection and online payments.
Mexico fit 5/6
- ✓CFDI 4.0 invoicingGenerates CFDI invoices from Vivook.
- ✓SAT integration (download / validate)CFDI billing is stated as compliant with SAT.
- ✕WhatsApp integrationNo WhatsApp integration is described; only support/contact channel.
- ✓Prices / billing in MXNPrices shown in MXN.
- ✓Support in SpanishSpanish support is explicitly offered.
- ✓OXXO / SPEI / Mexican cardsAccepts card, OXXO and CLABE transfers.
Platform 3/7
- ✓Web appCloud web platform and web app.
- ✓iOS appResident mobile app for iOS.
- ✓Android appResident mobile app for Android.
- ✕Public APINo public API is described.
Support 6/7
- ✓Live chat supportSupport by chat is listed on plans.
- ✓Phone supportPhone support and sales phone numbers are shown.
- ✓WhatsApp supportPremium support includes WhatsApp.
- ✓Email supportEmail support is listed on plans.
- ✓Onboarding / implementationMigration help and 1:1 training are offered.
- ✓Training / academyAcademia and training sessions are mentioned.
Security & compliance 1/7
- ✓Roles & permissionsIncludes permissions and roles management.
Plans & pricing
| Básico | MXN 460/mo · 1–15 homes | 1 admin, unlimited residents, email support |
|---|---|---|
| Estándar | MXN 709/mo · 16–50 homes | 3 admins, unlimited residents, email and chat support |
| Pro | MXN 989/mo · 51–100 homes | Unlimited admins, unlimited residents, email/chat/phone support |
| Class | MXN 2,199/mo · 101–250 homes | Unlimited admins, unlimited residents, email/chat/phone support |
| Elite | Quote | Custom plan, dedicated premium support |
Monthly plans in MXN; 15-day free trial included. source ↗
Customers & figures it publishes
Bosques de los EncinosRubrikAdministración SparcACS Administración de Condominios y Servicios
“#1 in LATAM for condo management.”
“More than 3,000 condominiums use Vivook.”
“Used in 13 countries in LATAM.”
“15-day free trial.”
“Response in about 5 minutes on contact page.”
As stated on the vendor’s own site; not audited by Sellado.
Reviews
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